Managing hotel reviews is essential for maintaining a positive reputation and improving guest experience. This guide will show you how to automate review collection and analysis using Apify, NOcoDB, and n8n.

Requirements:

n8n account: Signup now

Apify API Key: Get your API key here

After the signup visit settings>API & Integrations to get your API Key

NocoDB Account: Copy this base

Create your account and copy this base from here.

Download the n8n template from here, import it into your n8n workflow, and set the credentials for the Apify API key, NocoDB, and Gemini.

Download n8n template: https://yesintelligent.gumroad.com/l/hotel-review-management

After that, update your webhook from n8n in the NocoDB button:

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Step 1: Set Up Webhooks in n8n

• Create a Webhook node in n8n to receive data from external sources.
• Configure it to accept POST requests with hotel review data.
• This webhook will serve as the entry point for processing hotel reviews.

Step 2: Fetch Reviews from Booking, Expedia, and Tripadvisor

• Use Apify API to scrape reviews from multiple platforms.
• Set up API requests for:
• Booking reviews using voyager~booking-reviews-scraper
  • Expedia reviews using tri_angle~expedia-hotels-com-reviews-scraper
  • Tripadvisor reviews using maxcopell~tripadvisor-reviews
• Ensure you pass the correct hotel links from your database.

Step 3: Process Review Data

• Extract relevant details such as:
• Reviewer’s Name
  • Location
  • Rating
  • Review Title & Text
  • Liked and Disliked Aspects
  • Hotel Owner’s Response
  • Review Date
• Use the Set node in n8n to structure the data.

Step 4: Analyze Feedback Using AI

• Integrate Google Gemini or ChatGPT to analyze review sentiments.
• Identify common positive and negative themes.
• Generate improvement suggestions based on guest feedback.

Step 5: Store Reviews in NOcoDB

• Use NOcoDB as a structured database to store and manage review data.
• Map extracted review fields to your NOcoDB table.
• Store review summaries and AI-generated suggestions for easy reference.

Conclusion

By automating hotel review collection and analysis using Apify, NOcoDB, and n8n, you can streamline feedback management and improve guest satisfaction efficiently. Implement these steps to make data-driven improvements for your hotel!